Project Worker Complex Needs/CWS
Substance Misuse | 1 NW1 |£16.64 per hour (incl. of Holiday Pay) | 2-3 months | Job Ref: BD9230 | Posted: 23/07/2025
Central Recruitment is currently recruiting for a Complex Needs Project Worker, to work in the Camden area. The high support hostel provides support to men and women with complex needs including mental health, substance misuse and other related issues.
The successful candidate will be required to work 37.5 hours per week, working Monday - Sunday on a rota basis, covering early (8AM - 4PM) and late (2:30PM - 10:30PM) shifts. Temporary cover is required for approximately 2-3 months. The pay rate for this role is £14.85 per hour, with £1.79 holiday pay, totalling £16.64 per hour.
In this position, you will be expected to;
- Hold a caseload of 8 key clients and conduct regular key working sessions resulting in agreed Support Plans which focus on supporting clients around substance misuse, developing independent living skills, planning move-on options and managing safeguarding concerns
- Complete comprehensive risk and needs assessments with clients who may be ambivalent about taking up support and who may have had difficult prior experiences with specialist services
- Respond to referrals within agreed timescales for both in-house referrals of existing service users and by supporting new scheme referrals via specialist input
- Identify care pathways and treatment options and support the acquisition of the skills needed to participate in treatment settings
- Coach service users, advocate on their behalf and make appropriate referrals to relevant specialist services
- Build and maintain effective relationships with all stakeholders, including other services, external agencies, treatment and accommodation providers, service user groups, peer-led groups, and mutual aid communities.
- Work with residents to maximise benefit entitlements and secure project income through the collection of rents and charges and the minimisation of arrears and void loss
- Assist residents to acquire budgeting skills and set up basic bank and/or savings accounts
- Ensure all voids are prepared and re-let in a timely manner to maximise income receivable from rents and charges
- Respond in a psychologically-informed way to the challenges posed by complex needs in a residential setting
- Monitor, record, report and follow up all maintenance issues and participate in housing management procedures, such as room checks, locality checks and Health and Safety checks
Please note: this role involves lone working.
To apply for this role, you must have;
- Experience of working with complex needs clients (including substance use, offending, mental health, street activity and anti-social behaviour, physical health, background of complex trauma) and a good understanding of the working methods of residential services delivering support and accommodation to them
- Experience working in supported accommodation services for adults and a solid understanding of trauma-informed approaches
- Experience delivering highly personalised assessment and casework, support planning, goal setting, advocacy and the ability to apply this and share with others
- Ability to be analytical in approach, respond calmly to crisis and deal promptly, effectively, safely and creatively to complex and challenging situations
- Understanding of the issues that typically disrupt progress in journeys towards independence, such as mental health, substance misuse, self-harm, domestic violence, anger management, learning impairment and frailty due to illness
- Understanding of the Strengths and Recovery Model and the ability to apply this within a Psychologically Informed Environment (PIE)
- Ability to engage, support and motivate clients to progress through structured activities, group work and engagement with treatment providers and services
- Strong IT skills including the use of Microsoft Office and database recording systems to ensure accurate recording of support plans, risk assessments and case notes
- Ability to be confident, reliable and passionate about empowering clients to achieve positive outcomes in a structured and supportive environment
- Essential; previous use of Inform
Candidates should confirm their interest as soon as possible, with interviews scheduled shortly after and the successful candidate expected to start as soon as possible.
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