Rent And Income Advisor
Admin | 1 SW19 |£17.63 per hour (incl. of Holiday Pay) | 4-5 months | Job Ref: BD9526 | Posted: 03/11/2026
Central Recruitment is currently recruiting for a Rent & Income Advisor, to work in the Croydon, Stockwell & Wimbledon areas. The service aims to help residents understand and manage their financial responsibilities.
The successful candidate will be required to work 37.5 hours per week, working Monday - Friday, 9AM - 5PM. Temporary cover is required for approximately 4 - 5 months. The pay rate for this role is £15.73 per hour, with £1.90 holiday pay, totalling £17.63 per hour.
In this position, you will be expected to;
- Implement the Rental Income Policy and Procedure for all residents including providing rental statements, issuing arrears letters and Notices, agreeing repayment plans
- Work in partnership with key workers to support residents to pay their rent on time and avoid eviction due to rent arrears
- Pilot a Debtor Tracing Project to locate and chase arrears for former residents which will include contacting previous residents to agree a repayment plan, liaising with Debt Recovery organisations or making a claim in the County Court
- Liaise with the DWP worker, oversee the appointment schedule, and ensure residents with specific related issues are linked in with them weekly to ensure their income is maximised
- Provide one to one support to residents on welfare benefits, supporting them to claim the appropriate benefits and make appeals against benefit decisions
- Provide one to one support regarding money and debt advice. Assisting residents to develop an action plan concerning money and debt advice issues
- Keep accurate records, including resident contact and support and Rubixx database information
- Be the lead contact for the Housing Management database maintaining the integrity of system and providing and advice and guidance to colleagues on how to operate the system
- Contribute to the development and implementation of the Rental Income Annual Work Plan
To apply for this role, you must have;
- Previous experience of managing rent arrears in a social housing setting.
- Previous experience of providing welfare, debt advice and rent maximisation
- Previous experience of working with people who have experienced homelessness.
- Experience of occupancy/tenancy agreements and implementing a rent arrears procedure.
- Experience of working in partnership with Statutory and Voluntary Agencies to achieve positive outcomes for residents.
- Knowledge of the support needs of verified rough sleepers and how these can be supported in a hostel environment.
- Knowledge of best practice in providing debt advice.
- Ability to cope with residents who may display challenging behaviour.
- Ability to organise and prioritise your work, ensuring you manage your own time and plan your workload to meet deadlines.
- Ability to represent the organisation effectively internally and externally.
- Computer literate with competency in Microsoft Office applications
Candidates must confirm their interest as soon as possible, with interviews scheduled shortly after and the appointed candidate expected to start as soon as possible
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